Professional services, SLA and software updates

Technical support for Linux servers, web stacks and online applications. Activate an SLA contract with guaranteed response times or request software updates and security hardening.

Open a ticket View SLA plans
Ongoing support

SLA contracts (Service Level Agreement)

Monthly tickets included
Feature FREE SLA Basic SLA Pro SLA Critical
Response time Depending on current workload within 48 business hours within 12 business hours within 4 business hours
Guaranteed response target
Service coverage Mon–Fri 09:00–18:00 (UTC) Mon–Fri 09:00–18:00 (UTC) Mon–Sat 08:00–20:00 (UTC) 7 days a week, 08:00–22:00 (UTC)
Email support
Phone support
Tickets included per month(1) 0 2 4 8
Standard ticket cost 99 € Included up to the monthly allowance Included up to the monthly allowance Included up to the monthly allowance
Additional ticket cost 99 € 40 € 35 € 30 €
Urgent intervention Available as a separate service
Basic uptime monitoring
Priority contact
Monthly price 0 € 90 € 190 € 390 €
Open a ticket Activate Activate Activate
FREE plan: ideal for customers who require occasional support without a monthly contract. Requests are handled according to current workload and do not include guaranteed response times.

(1) Support ticket definition

A ticket is a single support request related to one specific technical issue or question. Each ticket includes up to 60 minutes of total technical work, including analysis, diagnosis, corrective actions, and final verification. Different issues or unrelated activities require separate tickets.

  • Examples: malfunctions affecting websites, software applications or servers, login issues, configuration errors, unavailable services and error messages.
  • Exclusions: Support tickets are intended exclusively for resolving malfunctions, bugs, or technical issues related to the services we provide. Requests for new features, modifications, customizations, consulting, or any work not related to correcting an issue will be evaluated separately and, where applicable, quoted separately.
  • Duration: each ticket includes up to 60 minutes of work. Longer activities are split into multiple tickets or quoted separately.
  • Included tickets: Support tickets included in monthly plans are valid only for the relevant billing month. Unused tickets cannot be carried over or accumulated for future months.

Automatic software updates

This service applies exclusively to software developed by Roberto Gaspari and the RGSTACK team. It includes automatic updates for PHP, libraries, plugins and relevant security patches.
Static software

Low-complexity websites and applications

  • No restricted area
  • Automatic updates
  • Minor compatibility fixes

19 € / month per installation

Activate
Dynamic software

Web applications with restricted areas

  • Login and database
  • Library and dependency updates
  • PHP version compatibility

29 € / month per installation

Activate
E-commerce and critical systems

High-importance platforms

  • Payment systems
  • Priority updates
  • More frequent monitoring

49 € / month per installation

Activate

Emergency interventions 365/7/24h

Emergency

Server or website offline – priority intervention

  • Immediate priority subject to ongoing interventions
  • First intervention includes up to 1 hour
  • Additional hours: 80 € / hour
  • Analysis and preventive recommendations

150 € / first intervention

Request assistance now Open the ticket